1. Contracting Parties and Seller Identification

These General Terms and Conditions of Sale (hereinafter referred to as "GTCS") govern the contractual relationship established between Stock Off (hereinafter referred to as the "Seller"), headquartered in Portugal, and any individual or legal entity purchasing goods through the e-commerce platform available at www.stock-off.com (hereinafter referred to as the "Purchaser" or "Consumer").

2. Acceptance and Contractual Binding

Submitting any order through this platform implies the Purchaser's full, express and unconditional acceptance of these General Terms and Conditions of Sale, pursuant to Article 5 of Decree-Law No. 7/2004, as currently amended. Stock Off reserves the right to amend these General Terms and Conditions of Sale at any time; the version in force on the date the contract is concluded shall apply.

3. Formation of the Contract

The purchase and sale contract is deemed to have been concluded when the Seller sends the Purchaser electronic confirmation of the order, pursuant to Article 29 of Decree-Law No. 7/2004. The Seller reserves the right not to accept orders in the event of: (i) unavailability of stock; (ii) an obvious pricing error; (iii) signs of fraudulent activity; or (iv) technical inability to fulfil the order.

4. Prices and Taxation

All prices displayed on the platform are expressed in EUR and include Value Added Tax (VAT) at the applicable legal rate, pursuant to the VAT Code (CIVA). The Seller reserves the right to correct any typographical or material errors in prices before confirming the order. Prices do not include shipping costs unless expressly stated otherwise.

5. Payment Terms

Payment must be made when placing the order, using the following available payment methods:

  • Credit or Debit Card (Visa, Mastercard) — processing via PCI-DSS certified gateway
  • MB Way (SIBS Service)
  • Multibanco — Payment Reference (limited validity)
  • PayPal — subject to the Terms of Service of PayPal Europe S.à r.l.
  • Bank Transfer — order processed after confirmation of the transfer
  • Consumer credit for up to 12 instalments — subject to approval and specific terms (see Credit Policy)

6. Delivery and Transfer of Risk

The risk of loss or deterioration of the goods transfers to the Purchaser upon their physical delivery, pursuant to Article 938 of the Civil Code. Estimated delivery times, which are non-binding, are:

  • Mainland Portugal: 1 to 3 business days
  • Autonomous Regions (Madeira and Azores): 3 to 7 business days
  • European Union: 5 to 10 business days

Failure to meet delivery deadlines due to causes attributable to third-party carriers does not entitle the Purchaser to compensation, without prejudice to rights provided by law. For more information, please see the Shipping and Payment Policy.

7. Right of Withdrawal

Under Decree-Law No. 84/2021 of 18 October and Directive 2011/83/EU of the European Parliament, the Consumer has the right to withdraw from the contract without giving a reason within 14 (fourteen) days from the date of receipt of the goods. This right must be exercised by notifying the Seller by means of an unequivocal statement via the contact form. Return costs are the Consumer's responsibility, unless otherwise provided by law. The refund will be issued within a maximum of 14 days after receipt of the returned goods, using the same payment method as for the original transaction.

8. Legal Guarantee of Conformity

Pursuant to Decree-Law No. 84/2021, all goods sold under these T&Cs benefit from a legal guarantee of conformity for a minimum period of 3 (three) years for new movable goods purchased by consumers. In the event of a lack of conformity, the Consumer is entitled, in the following order, to: (i) repair; (ii) replacement; (iii) price reduction; or (iv) termination of the contract.

9. Liability and Limitations

The Seller's liability to the Purchaser, under any circumstances, shall not exceed the total amount paid by the Purchaser in the transaction concerned. The Seller shall not be liable for indirect damages, loss of profits, or loss of data, to the extent permitted by applicable law.

10. Personal Data Protection

The processing of personal data carried out under these T&Cs is governed by Regulation (EU) 2016/679 of the European Parliament (GDPR) and Law No. 58/2019 of 8 August. For detailed information, please see the Privacy Policy.

11. Alternative Dispute Resolution (ADR)

In the event of a consumer dispute, the Purchaser may refer the matter to the following ADR entities, pursuant to Law No. 144/2015 of 8 September:

12. Applicable Law and Jurisdiction

These T&Cs are governed exclusively by and interpreted in accordance with Portuguese law. For the resolution of any disputes arising from or related to these T&Cs, the parties elect the court of the district where the Consumer is domiciled, pursuant to Article 71 of the Code of Civil Procedure, without prejudice to the mandatory application of consumer protection legislation.

Last updated: September 2026